SHIPPING POLICY

Domestic Shipping

Here at vailvalleyanglers.com we want your online shopping experience to be as simple as possible. Our goal is to ship all orders the same day as long as they are received before 1pm Mountain Time. In circumstances where an order is placed after 1 pm Mountain Time, or over a weekend or holiday, your order will be shipped out on the next business day. That being said, we know that unique circumstances arise. If you need an order expedited please call us at 877-926-0900 or email us at customerservice@vailvalleyanglers.com, and we will try our best to accommodate.

We do ship to APO/FPO addresses. In fact, all APO/FPO addresses receive FREE shipping.

Any items that are to be returned or exchanged should be shipped back to us in the box/packaging that we sent the item to you. If the original box/packaging is not available, we kindly ask that the item(s) will be sent to us in a box/package equal or better to what we originally sent the item(s) in to ensure that your return arrives safely. If a shipping label is affixed directly to the product or manufacturer packaging, a 15% restocking fee will be charged to obtain new retail display packaging from our suppliers for the affected product(s).

Domestic Shipping Return Policy

vailvalleyanglers.com stands behind the products that we carry and sell. If for any reason your purchase does not meet your expectations, simply return the unused item in its original packaging. We are more than happy to provide you with a full refund, exchange, or store credit within 30 days of your purchase.

Used items, underwear, and swimwear are not eligible for return. In cases of warranty or manufacturer defect please contact us for assistance.

In the case of an exchanges for a new product, we suggest placing a separate order for the item you want, and returning the old item for a full refund. This way, we can guarantee that your new order will arrive promptly, and that the desired items will be in stock.

vailvalleyanglers.com offers a number of ways to make your return process as easy as possible: If you would like to return an order by mail, please include your vailvalleyanglers.com order number with the package, and send to:

Vailvalleyanglers.com Returns
138 West 280 South
Kamas, Utah 84036

Or, come visit us in person with your receipt and vailvalleyanglers.com order number. Unfortunately, we will not be able to complete your return without the original receipt.

After we have received your returned order and inspected the products, refunds are applied to the credit card used for the original purchase. Please note: it may take up to two weeks for the credit to appear in your account.

Please note that our return policy does not extend to sale items purchased in-store or online. These items are not eligible for return.

And as always, if you have any questions or concerns during this process, feel free to contact us at customerservice@vailvalleyanglers.com or call 877-926-0900 and speak with us directly. Please have your vailvalleyanglers.com order number ready when you call.

Shipping to Alaska and Hawaii

We do ship to any address in Alaska or Hawaii that is serviced by standard shipping providers. Just keep in mind, because you live in such a cool place, estimated delivery times aren’t an exact science. Packages have a long way to travel in order to get to you, and if you’ve selected a standard shipping option, it will be doing so via freight. If speed or exactness are a concern, please use one of the expedited shipping options.

Orders over $200 sent to Alaska or Hawaii get free Economy shipping.

International Shipping

Shipping available worldwide:

International shipping is currently available WORLDWIDE from vailvalleyanglers.com. Please note that USPS is not trackable once it leaves the United States unless you use a Global Shipping option. Please note that the customs form filled out by the Vail Valley Anglers staff will report the exact value of the purchase price for all products. We will not falsify customs forms or mark packages as a gift.

The buyer is responsible for any VAT, taxes, duties, or import fees that the destination country may charge for our products. VAT, duties, and import taxes vary by destination country. International shipping charges are calculated and applied at time of checkout.

Vailvalleyanglers.com has restrictions on freight forwarder orders. Each order will be assessed on an order-by-order basis. Vailvalleyanglers.com reserves the right to terminate processing on any order.

To Check the Status of an International Order:

To check the status of your order or track your package, please login to your account and visit vailvalleyanglers.com/scs/checkout.ssp?is=login&login=T&fragment=login-register or refer to your order and shipping confirmations desired to the email address provided with your order.

For Customer Service:

Please direct inquiries regarding your order to customerservice@vailvalleyanglers.com.